Authentic Reconciliation Framework
A five-signal framework for demonstrating authentic (vs.
A five-signal framework for demonstrating authentic (vs. performative) reconciliation based on primate ability to detect insincere reconciliation attempts. Addresses why half-measures backfire by confirming stakeholders' worst suspicions.
When to Use Authentic Reconciliation Framework
Use when designing reconciliation response to ensure it will be perceived as authentic rather than performative. Critical when stakeholders are skeptical due to past failures, industry reputation, or initial response missteps.
How to Apply
Accept Responsibility at Highest Levels
Senior leaders take responsibility, not deflect to subordinates. Siemens replaced entire management board. Wells Fargo initially blamed low-level employees (inauthentic).
Questions to Ask
- Are senior leaders taking responsibility or deflecting?
- Who is being held accountable?
Outputs
- Leadership accountability statement
- Executive changes if warranted
Make Costly, Irreversible Commitments
Commitments that can't be quietly reversed when attention fades. Siemens: $200M+ annual compliance costs, permanent infrastructure.
Questions to Ask
- Can you reverse these changes when attention fades?
- What makes these commitments irreversible?
Outputs
- Permanent structural investments
- Irreversible policy changes
Demonstrate Time Consistency
Maintain changes for years, not just during crisis. Siemens: 15+ years maintaining compliance infrastructure.
Questions to Ask
- Will these changes persist for years?
- How will you maintain commitment after crisis fades?
Outputs
- Long-term commitment plan
- Ongoing reporting cadence
Align Incentives with Stated Values
Reward systems must reinforce stated commitments. Siemens: 15% of executive pay tied to compliance metrics.
Questions to Ask
- What gets rewarded? Stated values or other priorities?
- How does compensation align with reconciliation goals?
Outputs
- Compensation tied to reconciliation metrics
- Incentive structure changes
Accept Transparency About Ongoing Problems
Honest about imperfect implementation, not 'we've fixed everything.' Siemens: Annual reports disclosed compliance failures.
Questions to Ask
- Are you honest about imperfect implementation?
- What failures will you disclose?
Outputs
- Transparency commitment
- Ongoing disclosure of problems and progress