Technology
SaaS (Software as a Service)
Software as a Service: software accessed over the internet on a subscription basis rather than purchased and installed locally. Users pay recurring fees for access; the provider handles infrastructure, updates, and maintenance.
Biological Context
SaaS models create ongoing symbiotic relationships rather than one-time transactions. Providers and customers become interdependent: the customer relies on continued service, the provider relies on continued payment.
Business Application
SaaS transformed software economics by converting large upfront purchases into predictable recurring revenue. This smooths cash flow, increases customer lifetime value, and creates switching costs.