Ping An Good Doctor

Chinese telehealth platform founded in 2014, addressing severe doctor shortages and hospital overcrowding in China. Pioneered AI-assisted online consultations where patients describe symptoms to an AI chatbot that triages and routes to appropriate doctors, with AI handling approximately 50% of queries.

The chapter highlights convergent evolution with Teladoc: despite different healthcare systems (U.S. insurance-based vs. China government/out-of-pocket), both platforms independently converged on on-demand 24/7 access, B2B2C distribution, and integrated prescription fulfillment. Key divergence: Ping An uses more AI due to China's more severe doctor shortage and integrated pharmacy sales due to less regulated pharmaceutical distribution.