Biology of Business

Pets.com

E-commerce / Pet Supplies · Founded 1998 · Defunct 2000

By Alex Denne

Pets.com's 268-day lifespan from IPO to liquidation made its sock puppet mascot the face of dot-com excess. The company sold $619 worth of merchandise for every $1,000 spent on marketing—a metabolic rate no organism can sustain. Like a newly hatched creature that burns energy faster than it can feed, Pets.com never achieved the scale economics its business model required. The sock puppet now teaches MBA students about customer acquisition costs.

Key Facts

1998
Founded

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