Citation
Annual Report 2022
TL;DR
AI handles ~50% of consultations
Primary source for Ping An Good Doctor case study: 400+ million registered users, AI-assisted triage handling majority of consultations, integrated pharmacy fulfillment. Enables comparison with Teladoc for convergence analysis.
Key Findings from Limited (2023)
- 400+ million registered users
- AI handles ~50% of consultations
- Integrated online pharmacy
- Different implementation, convergent business model